October 27, 2011 8 Comments
The Mayo Clinic and Ragan recently held their third annual Health Care Social Media summit. And among the presenters was popular writer and Social Media expert Shel Holtz, who debunked the myths that he says keep hospitals from utilizing Social Media.
I highly respect Mr. Holtz’s opinion, but I believe it is a stretch to call them myths. They are certainly obstacles hospitals can and should overcome. But they are legitimate obstacles.
Holtz specifically mentions the possible negative effect on workplace productivity, the risks of exposing the hospital’s networks to viruses and malware, HIPAA concerns and consuming the hospital’s bandwith. You can definitely overcome those obstacles by investing in sound IT infrastructure and putting clear guidelines in place and strictly enforcing them. Yes, hospitals can and do exaggerate the dangers of these potential pitfalls. But to call them myths is a similar exaggeration. Just ask any hospital that has been slapped with a fine and/or a lawsuit for revealing a patient’s identity on Social Media, however unintentionally.
Another reason hospitals, particularly religious ministry hospitals, block Social Media are ethical concerns. This was the case at one hospital I worked for, which is run by the Sisters of Mercy, a Roman Catholic religious order. Such institutions are not only providing healthcare, they are also doing so in the context of their religion’s principles and values. While we may not agree with another religion’s beliefs, how can we expect a hospital supported by a religion to not adhere to that religion’s beliefs?
Are there other reasons you can think of for why more hospitals aren’t using Social Media? Would you consider those reasons to be myths?